If you feel your Internet connection is slower than what it should be or you notice that certain websites get blocked while browsing, it could be because all your Internet traffic is going through a proxy server.

I'm using Excel Web queries to import information in to my excel document from Internet. The workbook is automatically updated every minute. Sometimes, the server crashes for some time, or my own wifi signal disappears and instantly i get pop up message: 'Cannot locate Internet server or proxy server'. 2020-4-3  I'm trying to create a live stocks data workbook using Excel 2019. While trying to load the saved query (.iqy file) from queries folder I get the below error.

2019-9-20  Having problems inserting hyperlinks into a word doc ebook on my Mac Word 2011. Tried all variations of the insert hyperlinks but just keep getting message Unable to open - Cannot locate the internet server or proxy server. Mar 18, 2014 I have embedded hyperlink into power point and when I click on it, it says 'Cannot locate server or proxy.' I - Answered by a verified Mac Support Specialist. Dec 13, 2013 This fails to connect, Excel is definitely not seeing the internet. Before you ask, yes I can see the internet, IE 11 is connecting fine with no problems. I have tried connecting to an IP address rather than URL, still no joy. Not a DNS issue. My network connection is going through a proxy server, so I tried the following.

A proxy server is basically just another computer that sits between you and your ISP. It’s usually configured in corporate environments to filter web traffic going to and from employee computers. In this article, I’ll show you how you can check your proxy settings to see if your computer is indeed using a proxy server or not.

2007-4-26  athens, I'm pretty sure (not 100%, but close) that Excel only launches the hyperlinks. Once it is launched, you're computers Internet Explorer (or Firefox, or Opera, etc.) proxy settings will control how and if it makes an actual internet connection. Cannot locate the internet server or proxy server. I have tried deselecting use CTRL + click to follow hyperlink in the advanced section of Word Options, but it hasn't helped. As an experiment I entered a new hyperlink, by copying and pasting direct from the address bar on a web page, but even that gives me the cannot locate internet or proxy.

In most cases, you won’t actually be able to turn off the proxy server, since it is controlled by an administrator. However, there are times when personal computers accidentally or maliciously get set to use a proxy server.

Check Proxy Settings in Windows

In Windows, most browsers will use the proxy settings that are set on the computer. Each browser has a settings page to adjust proxy settings, but they normally just link to the settings dialog in Windows itself.

In Windows 10, there are two ways to go about changing the settings: via the Settings app or via the traditional Control Panel. I’ll mention both methods here because the Control Panel method is what you’ll need to use for Windows 7, 8 or Windows Vista.

Windows 10 Settings App

Click on Start and then click on the gear icon (Settings) at the far left. In Settings, click on Network & Internet.

In the left-hand pane, click on Proxy at the very bottom.

Here you have all the settings that are related to setting up a proxy in Windows. It’s basically split into two configurations: either Automatic or Manual proxy setup. In 99% of the cases, everything should be set to Off. If anything is turned on, your web traffic could be going through a proxy.

Control Panel

If you’re using an older version of Windows or if you just like the old way, you can edit the same settings via the Control Panel. Note that whichever way you choose to edit the settings, there are only one set of proxy settings in Windows.

Once you open Control Panel, just click on Internet Options.

In the Internet Options dialog, go ahead and click on the Connections tab and then click on LAN settings at the bottom.

Here you will see all the same settings as in the Settings app shown above. Anything you configure here will show up there and vice versa.

Check Proxy Settings in Mac OS X

If you are using a Mac with OS X, then the procedure is similar. You have to change the proxy settings in System Preferences as this is where most browsers check automatically.

Microsoft excel cannot locate internet server proxy server mac os

Open System Preferences and click on Network. On the left-hand side, make sure to select the connected or active network connection. You can have different proxy settings for each type of network connection.

At the bottom, click on the Advanced button. Click on the Proxies tab and you’ll see a bunch of different protocols you can configure.

For example, if you click on Web Proxy (HTTP), you’ll be able to enter the proxy server IP address, port number, username and password.

Check Proxy Settings in Linux

In Linux, it really depends on what distribution you are running. Mostly, though, it’s going to be some version of KDE or GNOME. For example, in Linux Mint Cinnamon, which is based heavily on GNOME, you would click on the button and then click on System Settings.

Next, you would scroll down to Hardware and then click on Networking.

Finally, if you click on Network Proxy, you can choose from Automatic or Manual.

This is pretty much the same procedure for Ubuntu also, which uses Unity and GNOME. It’ll be different if you are using a different desktop environment. If you have any questions, feel free to comment. Enjoy!

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Note

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Symptoms

When you create a hyperlink in an Office document and then select the link, you may receive one of these error messages:

Unable to open <URL>. Cannot locate the Internet server or proxy server.

Unable to open <URL>. Cannot open the specified file.

<URL> = the hyperlink you inserted.

Note

The hyperlink does work if you type it directly in the browser or in the Open box of the Run dialog box (select Start, and then select Run).

Cause

This problem occurs when the following conditions are true:

  • You are using Microsoft Internet Explorer:

    • A proxy server -or-
    • A firewall that does not allow HTTP requests to be placed on your local network
  • Internet Explorer is not your default browser.

  • The ForceShellExecuteregistry key is not present in the following location or is not set to 1:

    For 32 bit Office Versions installed on 64 bit OperatingSystems

    HKEY_LOCAL_MACHINESOFTWAREWow6432NodeMicrosoftOffice9.0CommonInternet

    For 32 Bit Office Versions installed on 32 bit Operating Systems or 64 Bit Office Versionsinstalled on 64 bit Operating Systems

    HKEY_LOCAL_MACHINE SoftwareMicrosoftOffice9.0CommonInternet

Workaround

Microsoft Excel Cannot Locate Internet Server Proxy Server Mac 2017

Important

This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, select the following article number to view the article in the Microsoft Knowledge Base:

322756 How to back up and restore the registry in Windows

To have us work around this problem for you, go to the 'Here's an easy fix' section. If you prefer to fix this problem manually, go to the 'Let me fix it myself' section.

Here's an easy fix

To fix this problem automatically, select the Download button. In the File Download dialog box, select Run or Open, and then follow the steps in the easy fix wizard.

  • This wizard may be in English only. However, the automatic fix also works for other language versions of Windows.
  • If you're not on the computer that has the problem, save the easy fix solution to a flash drive or a CD, and then run it on the computer that has the problem.

Microsoft Excel Cannot Locate Internet Server Proxy Server Mac Os

Let me fix it myself

To work around this issue, either add the ForceShellExecute subkey, if it is not present, and set the Value data, or if it is present, set the Valuedata of the ForceShellExecute subkey.

Adding the Internet Subkey to the Registry and Setting the Value Data

  1. Quit any programs that are running.

  2. select Start, and then select Run. Type regedit in the Open box, and then select OK.

  3. In Registry Editor, browse to one of the following subkey (create the keys when they do not exist):

    For a 32 Bit version of Office on 64 bit version of Windows Microsoft word for mac version history.

    HKLMSOFTWAREWow6432NodeMicrosoftOffice9.0CommonInternet

    For a 32 Bit version of Office on 32 bit version of Windows

    HKEY_LOCAL_MACHINESOFTWAREMicrosoftOffice9.0CommonInternet

    For a 64 Bit version of Office on 64 bit version of Windows

    HKEY_LOCAL_MACHINESOFTWAREMicrosoftOffice9.0CommonInternet

  4. Make sure the Internet subkey is selected. On the Edit menu, point to New, and then select DWORD Value. Add the following registry value:

    Value Name: ForceShellExecute

  5. Double-click ForceShellExecute, and then set the Value data to 1. Select OK.

  6. On the Registry menu, select Exit.

Did this fix the problem?

Check whether the problem is fixed. If the problem is fixed, you are finished with this section. If the problem is not fixed, you can contact support.

More Information

A hyperlink may not go to a Microsoft Word document or a Microsoft Excel worksheet after you use this workaround.

Office uses the Urlmon.dll file to handle all Internet transitions.

In this case, the Urlmon.dll file sends a request to get a file via http:// through the proxy server. The proxy server sees that the request came from Internet Explorer, based upon the HTTP User Agent field of the http://request. It then gives an error 403, basically saying 'Access Denied.'

The Urlmon.dll file gets this and simply returns the error message mentioned earlier. The error means that the request failed, but it never states why it failed.

The workaround is to simply use a ShellExecute() on the URL. This allows the operating system to start the URL on the default browser. If the default browser is not restricted by the proxy server, the proper page is displayed.