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• Microsoft Word Normal Dotm Error Machine
• Microsoft Word Normal Dotm Error Mac Os
• Microsoft Word Normal Template Error
• Normal Dotm Word 2013 Error

Sometimes the evil lurks in what’s supposed to be Word 2016’s main repository of sanity: the Normal template file. To fix the Normal template, you must delete it (or rename it) and then Word automatically builds a new, proper Normal template.

If you rebuild the Normal template, you’re removing any customizations you’ve added, macros you’ve created, or default settings you’ve modified. On the other hand, those changes may be causing your problem, so it’s time for a fix.

To have Word re-create the Normal template, follow these initial steps to rename the original file:

To restore the original Normal.dotm file, quit Word and rename the file back to Normal.dotm or Normal. Word stores its templates in the folder referenced by the pathname you type in Step 5. This location holds true for Word 16 and Office 365. Earlier versions of Word stored the template files in a different location. The%USERPROFILE% thing is. Apr 16, 2018 Open the Application Support folder, then the Microsoft folder, then the Office folder, and then the User Templates folder. Find the Normal.dotm file, and drag it to the desktop. Do you see the error? Quit Word, and drag Normal.dotm from your desktop to the Trash. Congratulations, this solved the problem. This article contains workarounds for an issue in which you are always prompted to save the changes to the global template, Normal.dotm, when you exit Microsoft Office Word 2007 or Word 2010. First, you can turn off the Prompt before saving Normal template option. However, when you do this, Word will not prompt you when it automatically saves. Nov 30, 2017 User Content.localized So it was some sort of conflict between upgrading from 2011 to 2016. I simply deleted the 'Normal.dotm' that I had defined under '/Use. Find the Normal.dotm file, and drag it to the desktop. Do you see the error? Quit Word, and drag Normal.dotm from your desktop to the Trash. Congratulations, this solved the problem. Quit Word, and restore the file to its original location. Go to the next method.

1. Quit Word.
2. Press Win+E to summon a File Explorer window.
3. Click the Address box to select whatever name appears there.
4. Press the Delete key to clear the Address box.
5. Type %USERPROFILE%AppDataRoamingMicrosoftTemplates.
   As you start typing AppData, you see hints appear below your typing. These hints help to direct you and confirm that you’re on the right track. Eventually, you see the Templates folder.
6. Right-click on the Normal.dotm file.
   The file might show only the first part of the name, Normal.
7. Choose the Rename command from the shortcut menu.
8. Edit the name to Normal-old.dotm or Normal-old.
   If you can see the dotm part of the name, don’t change it.
9. Press Enter to lock in the new name.
   Keep the File Explorer window open.
10. Restart Word.
    You don’t need to do anything in Word, though you may notice that any problems you have related to the old Normal template are gone.
11. Quit Word.
    In the File Explorer window, you see the rebuilt Normal.dotm file.

This trick may or may not work, and it does remove any modifications that you’ve made to Word. To restore the original Normal.dotm file, quit Word and rename the file back to Normal.dotm or Normal.

• Word stores its templates in the folder referenced by the pathname you type in Step 5. This location holds true for Word 16 and Office 365. Earlier versions of Word stored the template files in a different location.
• The %USERPROFILE% thing is a Windows environment variable. It represents your account’s home folder on the PC’s primary storage device.

Note

Office 365 ProPlus is being renamed to Microsoft 365 Apps for enterprise. For more information about this change, read this blog post.

Note

If you experience specific issues when you use Word, visit the Word help center to search for information about your issue.

Summary

This article describes how to troubleshoot problems that may occur when you start or use Microsoft Word. Use the following methods in the order in which they are presented. If you try one of these methods and it does not help, go to the next method.

Resolution

Verify or install the latest updates

You might have to set Windows Update to automatically download and install recommended updates. Installing any important, recommended, and optional updates can frequently correct problems by replacing out-of-date files and fixing vulnerabilities. To install the latest Microsoft Office updates, see Update Office and your computer with Microsoft Update.

For list of the latest Office updates, see Office Updates. If your issue is not resolved after you install the latest Windows and Office updates, go to method 2.

It's a good idea to make sure that your computer has the latest updates installed for Windows. Updates often fix software problems. Before you use any of the following methods, try first to install updates. After you install the updates, restart your computer, and then start Word.

Troubleshoot problems that occur when you start Word

Important

Follow the steps in this section carefully. Serious problems might occur if you modify the registry incorrectly. Before you modify it, back up the registry for restoration in case problems occur.

Method 1: Insert your document into another file

The final paragraph mark in a Word document contains information about the document. If the document is damaged, you may be able to retrieve the text of the document if you can omit this final paragraph mark.

To access a document but leave its final paragraph mark behind, follow these steps:

1. On the File menu, click New and then click Blank Document.
2. On the Insert tab, click Object in the Text group, and then click Text from File.
3. Select the file that you want to open and insert, and then click Insert.

Method 2: Start Word by using the /a switch

The /a switch is a troubleshooting tool that is used to determine where a problem may exist in Word. The /a switch prevents add-ins and global templates from being loaded automatically. The /a switch also locks the settings files to prevent it from being read or modified. To start Word by using the /a switch, follow these steps:

1. Type Run in the Search box (in Windows 10, Windows 8.1, or Windows 8) or in the Start Search box on the Start menu (in earlier versions of Windows), and then press Enter.
2. In the **Run **dialog box, type winword /a, and then press Enter.

For more information about the /a switch, go to the following article in the Microsoft Knowledge Base:

826857 Description of the '/a' startup switch in Word

If the problem does not occur when you start Word by using the /a switch, try the next method to determine the source of the problem.

Method 3: Delete the Word Data registry subkey

Most of the frequently used options in Word are stored in the Word Data registry subkey. A common troubleshooting step is to delete the Word Data registry subkey. When you restart Word, the program rebuilds the Word Data registry key by using the default settings.

Note When you delete the Word Data registry subkey, Word resets several options to their default settings. For example, Word resets the 'most recently used file' list on the File menu. Also, Word resets many settings that you customize in the Options dialog box.

Important

Follow the steps in this section carefully. Serious problems might occur if you modify the registry incorrectly. Before you modify it, back up the registry for restoration in case problems occur.

To delete the Word Data registry subkey, follow these steps:

1. Exit all Office programs.

2. Type regedit in the Search box (in Windows 10, Windows 8.1, or Windows 8) or in the Start Search box on the Start menu (in earlier versions of Windows), and then press Enter.

3. Locate the following registry subkey, as appropriate for the version of Word that you are using:

   Word 2016HKEY_CURRENT_USERSoftwareMicrosoftOffice16.0WordData

   Word 2013HKEY_CURRENT_USERSoftwareMicrosoftOffice15.0WordData

   Word 2010HKEY_CURRENT_USERSoftwareMicrosoftOffice14.0WordData

   Word 2007HKEY_CURRENT_USERSoftwareMicrosoftOffice12.0WordData

   Word 2003HKEY_CURRENT_USERSoftwareMicrosoftOffice11.0WordData

4. Click Data, and then click Export on the File menu.

5. Name the file Wddata.reg, and then save the file to the desktop.

6. On the Edit menu, click Delete, and then click Yes.

7. Exit Registry Editor.

8. Start Word.

If Word starts and works correctly, you have resolved the problem (a damaged Word Data registry key). You may now have to change several settings to restore your favorite options in Word.

If the problem is not resolved, restore the original Word Data registry subkey, and then try the next method.

Restore the original Word Data registry key

To restore the original Word Data registry subkey, follow these steps:

1. Exit all Office programs.
2. Double-click the Wddata.reg icon on the desktop.
3. Click Yes, and then click OK.
   If restoring the Word Data registry subkey doesn't work, go to the next procedure.

Method 4: Delete the Word Options registry key

The Word Options registry key stores options that you can set in Word. These settings are divided into default and optional groups. Default settings are created during the program setup. Optional settings are not created during setup. You can change both the default and optional settings in Word.

To delete the Word Options registry key, follow these steps:

1. Exit all Office programs.

2. Type regedit in the Search box (in Windows 10, Windows 8.1, or Windows 8) or in the Start Search box on the Start menu (in earlier versions of Windows), and then press Enter.

3. Locate the following registry subkey, as appropriate for the version of Word that you are running:

   Word 2016HKEY_CURRENT_USERSoftwareMicrosoftOffice16.0WordOptions

   Word 2013HKEY_CURRENT_USERSoftwareMicrosoftOffice15.0WordOptions

   Word 2010HKEY_CURRENT_USERSoftwareMicrosoftOffice14.0WordOptions

   Word 2007HKEY_CURRENT_USERSoftwareMicrosoftOffice12.0WordOptions

   Word 2003HKEY_CURRENT_USERSoftwareMicrosoftOffice11.0WordOptions

4. Click Options, and then click Export on the File menu.

5. Name the file Wddata.reg, and then save the file to the desktop.

6. On the Edit menu, click Delete, and then click Yes.

7. Exit Registry Editor.

8. Start Word.

   14 minutes to read. Microsoft office activation problems for mac.

If Word starts and works correctly, you have resolved the problem (a damaged Word Options registry key). You may now have to change several settings to restore your favorite options in Word.

If the problem is not resolved, restore the original Word Options registry key, and then try the next method.

To restore the original Word Options registry key

To restore the original Word Options registry key, follow these steps:

1. Exit all Office programs.
2. Double-click the Wdoptn.reg icon on the desktop.
3. Click Yes, and then click OK.

Method 5: Replace the Normal.dot or Normal.dotm global template file

You can prevent formatting, AutoText, and macros that are stored in the global template file from affecting the behavior of Word and any documents that you open. To do this, replace the global template file.

Important

This method includes renaming the global template file so that Word does not find it as expected when it restarts. This forces Word to re-create the global template file. By doing this, you save the original file in case you have to restore it. Be aware that when you rename the global template file, several settings are reset to their defaults, including custom styles, custom toolbars, macros, and AutoText entries. Therefore, we strongly recommend that you save the global template file and do not delete it.

Additional note In certain situations, you may have more than one global template file. For example, this occurs if multiple versions of Word are running on the same computer, or if several workstation installations exist on the same computer. In these situations, make sure that you rename each global template file so that it clearly reflects the appropriate Word installation.

To rename the global template file, follow these steps:

1. Exit all Office programs.

2. Type cmd in the Search box (in Windows 10, Windows 8.1, or Windows 8) or in the Start Search box on the Start menu (in earlier versions of Windows), and then press Enter.

3. At the command prompt, type the following command, as appropriate for the version of Word that you are running, and then press Enter:

   Word 2016, Word 2013, Word 2010, or Word 2007

   Word 2003

4. At the command prompt, type exit, and then press Enter.

5. Start Word.

If Word starts correctly, you have resolved the problem. In this case, the problem is a damaged global template file. Now, you may have to change several settings to restore your favorite options.

Note

The old global template file may contain customizations that can't be easily re-created. These customizations may include styles, macros, and AutoText entries. In this case, you may be able to copy the customizations from the old global template file to the new global template file by using the Organizer. For more information about how to use the Organizer to copy macros and styles, press F1 in Word to open Microsoft Word Help, type rename macros in the Search box, and then click Search to view the topic.

If the problem is not resolved, restore the original global template file, and then go to the next section.

Restore the original global template file

Microsoft Word Normal Dotm Error Machine

To restore the original global template file, follow these steps:

1. Exit all Office programs.

2. Type cmd in the Search box (in Windows 10, Windows 8.1, or Windows 8) or in the Start Search box on the Start menu (in earlier versions of Windows), and then press Enter.

3. At the command prompt, type the following command, as appropriate for the version of Word that you are running, and then press Enter:

   Word 2016, Word 2013, Word 2010 and Word 2007

   Word 2003

4. Type exit, and then press Enter.

5. Start Word.

Method 6: Disable the Startup folder add-ins

When you start Word, Word automatically loads templates and add-ins that are located in the Startup folders. Conflicts or problems that affect an add-in can cause problems in Word. To determine whether an item in a Startup folder is causing the problem, temporarily disable the registry setting that points to these add-ins.

To do this, follow these steps:

1. Exit all Office programs.

2. Start Windows Explorer. Type windows ex in the Search box (in Windows 10, Windows 8.1, or Windows 8) or in the Start Search box on the Start menu (in earlier versions of Windows), and then press Enter.

3. Type the following command in the address bar, as appropriate for the version of Word that you're running and its installation type, and then press Enter: Word 2016

   64-bit C2R installation:%programfiles%Microsoft Officerootoffice16Startup

   32-bit C2R installation:%programfiles% (x86)Microsoft Officerootoffice16Startup

   64-bit MSI installation:%programfiles%Microsoft Officeoffice16Startup

   Adding the RDP Gateway to existing “My Desktops” connections in Microsoft Remote Desktop.app. Select the connection under “My Desktops” you wish to use the Gateway; Select the Edit icon; Select the Gateway Drop-down menu, change to “U of I RDP Gateway'. Microsoft rdp gateway add port mac. Follow these steps to get started with Remote Desktop on your Mac: Download the Microsoft Remote Desktop client from the Mac App Store. Set up your PC to accept remote connections. (If you skip this step, you can't connect to your PC.) Add a Remote Desktop connection or a remote resource.

   32-bit MSI installation:%programfiles% (x86)Microsoft Officeoffice16Startup

   Word 2013

   64-bit C2R installation:%programfiles%Microsoft Officerootoffice15Startup

   32-bit C2R installation:%programfiles% (x86)Microsoft Officerootoffice15Startup

   64-bit MSI installation:%programfiles%Microsoft Officeoffice15Startup

   32-bit MSI installation:%programfiles% (x86)Microsoft Officeoffice15Startup

   Word 2010

   %programfiles%Microsoft OfficeOffice14Startup

   Word 2007

   %programfiles%Microsoft OfficeOffice12Startup

   Word 2003

   %programfiles%MicrosoftOfficeOffice11Startup

4. Right-click one of the files that is contained in the folder, and then click Rename.

5. After the file name, type .old, and then press Enter.

   Important

   Make a note of the original file name so that you can restore the file, if it is necessary.

6. Start Word.

7. If you can no longer reproduce the problem, you have found the specific add-in that causes the problem. If you must have the features that the add-in provides, contact the vendor of the add-in for an update.

   If the problem is not resolved, rename the add-in by using its original name, and then repeat steps 3 through 6 for each file in the Startup folder.

8. If you can still reproduce the problem, type the following path in the address bar of Windows Explorer, and then click OK. For Windows 10, Windows 8.1, Windows 8, Windows 7, or Windows Vista

   %userprofile%AppDataRoamingMicrosoftWordStartup

   For Windows XP

   %userprofile%Application DataMicrosoftWordStartup

9. Repeat steps 3 through 6 for each file in this Startup folder.

If the problem is not resolved after you disable the Startup folder add-ins, go to the next method.

Method 7: Delete the COM add-ins registry keys

Microsoft Word Normal Dotm Error Mac Os

You can install COM add-ins in any location. Programs that interact with Word install COM add-ins. To determine whether a COM add-in is causing the problem, temporarily disable the COM add-ins by deleting the registry keys for the COM add-ins.

To delete the COM add-ins registry keys, follow these steps:

1. Exit all Office programs.
2. Type regedit in the Search box (in Windows 10, Windows 8.1, or Windows 8) or in the Start Search box on the Start menu (in earlier versions of Windows), and then press Enter.
3. Locate the following registry subkey: HKEY_CURRENT_USERSoftwareMicrosoftOfficeWordAddins
4. Click Addins, and then click Export on the File menu.
5. Name the file WdaddinHKCU.reg, and then save the file to the desktop.
6. On the Edit menu, click Delete, and then click Yes.
7. Locate the following registry subkey: HKEY_LOCAL_MACHINESoftwareMicrosoftOfficeWordAddins
8. Click Addins, and then on the File menu, click Export.
9. Name the file WdaddinHKLM.reg, and then save the file to the desktop.
10. On the Edit menu, click Delete, and then click Yes.
11. Exit Registry Editor.
12. Start Word.
    If the problem is resolved, you have determined that a COM add-in program is causing the problem. Next, you must determine which COM add-in program is causing the problem.

Determine which COM add-in program is causing the problem

To determine which COM add-in program is causing the problem, follow these steps:

1. Exit all Office programs.

2. Double-click the Wdaddin.reg icon on your desktop.

3. Click Yes, and then click OK.

4. Use one of the following procedures, as appropriate for the version of Word that you are running:

   Word 2016, Word 2013, or Word 2010

   1. On the File menu, click Options.
   2. Click Add-Ins.
   3. In the Manage list, click COM Add-Ins, and then click Go.

   Note If an add-in is listed in the COM Add-Ins dialog box, clear the add-in check box. If more than one add-in is listed, clear only one add-in check box at a time. This procedure helps determine which add-in is causing the problem.
   4. Click OK to close the COM Add-Ins dialog box.
   5. On the File menu, click Exit.

   Word 2007

   1. Click the Microsoft Office Button, and then click Word options.

   2. Click Add-ins.

   3. In the Manage list, click COM Add-ins, and then click Go.

      If an add-in is listed in the COM Add-Ins dialog box, click to clear the add-in check box. If more than one add-in is listed, click to clear only one add-in check box at a time. This procedure helps determine which add-in is causing the problem.

   4. Click OK to close the COM Add-Ins dialog box.

   5. Click the Microsoft Office Button, and then click Exit Word.

   6. On the File menu, click Exit.

5. Start Word.
   If the problem is resolved when you start Word, you have determined which COM add-in is causing the problem. If you must have the features that the add-in provides, you must determine which add-in includes those features so that you can contact the vendor for an update.

If the problem is not resolved when you start Word, repeat steps 4 and 5 for each COM add-in that's listed until you determine which add-in is causing the problem.

To restore the COM add-ins, repeat step 4, but select the check box for each COM add-in that you want to restore.

Microsoft Word Normal Template Error

Method 8: Change the default printer

To change the default printer, follow these steps:

1. Exit all Office programs.
2. Type regedit in the Search box (in Windows 10, Windows 8.1, or Windows 8) or in the Start Search box on the Start menu (in earlier versions of Windows), and then press Enter.
3. Right-click Microsoft XPS Document Writer, and then click Set as default printer.
4. Start Word.
   If the problem is resolved after you start Word, you have determined that the printer is causing the problem. If this is the case, contact the vendor to see whether there is an update for the printer driver.

Microsoft Support options

If you can't resolve this problem, you can use Microsoft Support to search the Microsoft Knowledge Base and other technical resources for answers. You can also customize the site to control your search. To start your search, go to the Microsoft Support website.

Additional resources

Normal Dotm Word 2013 Error

If you experience specific issues when you use Word, go to the following websites to search for specific information about your program version: